Want to start a complaint about Royal Mail? Royal Mail Group became a publicly traded company in Will be interesting to see if it is delivered and if so if I ever get a reply. Royal Mail Group Limited 17 September
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I'd be grateful, therefore, if you could re-send the attachment to an alternate email address: I've had to reformat that to prevent it also being deleted in transit, but it should be fairly clear what the actual address is.
The email addresses are: Just to update this info: Logging in to my inbox just now however, I found the following message from RM's mailer daemon Edited for privacy: Postmaster [at] royalmail [dot] com To: Blanchard [E-mail address removed] Date: Thu, Nov 11, at 3: User customerservices customerservices [at] royalmail [dot] com not listed in Domino Directory Mailed-by: User customerservices customerservices [at] royalmail [dot] com not listed in Domino Directory Final-Recipient: X-Notes; User customerservices customerservices [at] royal mail [dot] com not listed in Domino Directory Forwarded message From: Blanchard [E-mail address removed] To: Thu, 11 Nov I might try cross-mailing some of the other given addresses later and see if that yields any joy, but in the meantime I'd advise anyone using the addresses above to save a copy of their e-mail locally for future reference.
Now strike me if I'm wrong Just to add to my previous annotation above: I've just re-sent my e-mail to a select number of Royal Mail departments from the list above, and the following represents the apparent status of the above addresses after waiting half an hour for any automated responses to get back to me. Failure - Not listed in "Domino Directory": I too have been trying to contact the RM via email but as you experienced my emails bounce back I intend to present myself at my local post office to complain in person Maybe someone else should send them another FOI request along the same lines as my original one, and see what's different in the response.
I have spent most of today trying to trace an order I made for first and second class stamps. The tracking number that I was provided with is not long enough for the tracking system to identify! I have tried on and off all day with tel. None of them answer my question or give me the relevant option. I have been unable to find any email address to communicate with.
Each phone call has cost me probably, over the course of the day, as much as I was trying to save by buying the books of stamps. I am now up against a brick wall. It is impossible to get to speak to a living voice.
HELP, at least sort this problem out for me. My experience is almost a mirror of the difficulties experienced by Ann Morgan. Has a case been opened with the Royal Mail Ombudsman? The only solace I can take at present is that this possibly means they are snowed under with orders and there is a backlog, but it would be good to know this for sure.
Why not try moya. I'm having the same problem contacting Royal Mail. I've tried sending a query through their online address finder enquiry form, and I just keep getting bouncebacks. I had found a working email and submitted a query that way which got me a response, I tried to send a followup email yesterday and I'm now getting the Domino undeliverable email.
Anyone know why the Royal Mail is making itself uncontactable? One was sent 08 August and, when it was not shown as having been delivered, the second was sent on 06 September To date, the RM tracking system still says they are both " In response to an ordinary letter, LTSB says it has not received anything.
If the packages have not been delivered then where are they? Both had an external notice of sender's name and address so why have I not had then returned? I have attempted to contact the RM but, after wasting my time in their impenetrable and labrynthine system, I cannot find any way of speaking to a human operative.
The phone help-line simply runs you round an exhausting series of largely irrelevant options - then suggsts the same online help screen from where I started by getting that number! That is one approach to which they HAVE to respond Why not email their CEO via http: I too have spent over an hour trying to get an email address for RM contact. I have physical difficulties which make using the phone, uncomfortable for me so I prefer to email. Like everyone else - it would seem that Royal Mail don't want to deal with emails.
The Ofcom website at http: Have a serious serial complaint re mail my being redirected to ex husband - even after reporting it before and being told it wouldn't happen again as it was flagged up. Has already cost me money for solicitor's letters as a result -now fear for my personal and financial safety as a result.
My mother rang RM and got through to customer services who gave her customerservice your. Done that today but keep wondering if that was a real email address - good to see it from someone else.. Will be interesting to see if it is delivered and if so if I ever get a reply. I will sue if I have to!! Hope this posts OK.. Hi re my previous post.. Long discussion by post.. Help us protect your right to hold public authorities to account.
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