Founded in , the Seattle-based site started out as an online bookstore, but soon began expanding its product range towards other retail goods and consumer electronics. Leading smartphone and tablet activities , by device. Computer security has thus become a major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks. Alternative names for the activity are "e-tailing", a shortened form of "electronic retail " or "e-shopping", a shortened form of "electronic shopping".
Global markets with the highest online shopping penetration rate as of 2nd quarter Conversion rate of online shoppers worldwide as of 2nd quarter , by platform. Distribution of online shopping customers vs. Distribution of global e-commerce sessions as of June , by source and medium. Distribution of global e-commerce sessions revenue as of June , by source and medium. Preferred online shopping device according to global cross-border online shoppers as of October Online or in-store shopping preference for selected product categories by consumers worldwide as of Average value of global online shopping orders as of 2nd quarter , by device in U.
Average value of global online shopping orders as of 2nd quarter , by platform in U. Average value of global online shopping orders as of 2nd quarter , by traffic source in U. Retail website visit duration worldwide as of 2nd quarter , by device in minutes. Online shopping cart abandonment rate in selected industries as of 1st quarter Most important online shopping delivery elements to be actioned by e-retailers according to global online shoppers as of October Most popular mobile internet activities according to internet users worldwide as of 2nd half , by device.
Mobile retail e-commerce sales worldwide from to in million U. Mobile retail commerce sales as percentage of retail e-commerce sales worldwide from to Global mobile commerce expenditure in , and in trillion U. Leading shopping apps in the Apple App Store worldwide in July , by number of downloads. Preferred payment methods of online shoppers worldwide as of March Mobile wallet usage reach among mobile shoppers worldwide as of August , by country.
Share of internet users worldwide who used a mobile payment service in the last month as of 3rd quarter , by region. Number of users of leading mobile payment platforms worldwide as of August Number of registered Visa Checkout users as of April in millions. Number of registered Samsung Pay users as of February in millions. Number of PayPal's total active registered user accounts from 1st quarter to 2nd quarter in millions.
Paypal's net revenue from 1st quarter to 2nd quarter in millions. PayPal's net number of payments from 1st quarter to 2nd quarter in millions. Mobile share of PayPal's total payment volume from 3rd quarter to 1st quarter Cross-border share of PayPal's total payment volume from to Global online shopping order value , by device. Digital buyer penetration worldwide Worldwide online retail rate , by country. Global online shopper conversion rate , by platform. Global online shopping order value , by platform.
Global retail e-commerce sales E-retail sales in United States , by category. Number of online shopping orders per capita , by region. Global mobile retail commerce revenue Statista offers dossiers and reports on over industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Feel free to contact us anytime using our contact form or visit our FAQ page. The direct selling market refers to a business model in which products are sold without a 'Brick and Mortar' retail establishment, such as online or person-to-person. This dossier provides key data about this market, with a focus on the United States and the leading companies, such as Amway. Argentina is the second largest e-commerce market in Latin America as of This dossier provides key information about the different aspects of the e-commerce market in Argentina, including the main retailers, customers, mobile commerce, and more.
Recent studies showed that Belgium has the highest prices when it comes to mobile data in Europe, with Proximus, Orange and Telenet as the main actors in this market. This dossier provides information on two of these main players and also features data on mobile commerce, video and apps.
This topic page and accompanying dossier highlights the rising number of Chinese tourists in Europe and the main destinations they are heading to.
With the UK making plans to leave the EU, it is still uncertain about how this will affect trade across the UK's only land border, the Irish border. This topic highlights the importance of cross border trade and discusses how firms across Ireland are anticipating Brexit to impact their businesses. Statista now offers industry insights from a global perspective for 34 industries. The reports provide crucial information on the trends moving all major industries.
Is Italy speeding up on electric mobility or is the next charging point still too far away? Have a deeper look into the topic with this new dossier. Statista provides an overview on the market situation and customer attitudes around e-mobility in this country so passionate about cars. With an October deadline looming and an unpopular proposal in hand, time is running out for Theresa May to secure a deal with the European Union. This topic highlights some the main issues standing in the way of a deal and explores how the British public have reacted to the ongoing political drama.
Revenue might still pale in comparison to other sports, but the recent growth of electronic sports, or eSports, has been immense. This dossier analyzes the popularity of video games and digital games in the Netherlands and the attitude shown towards the trend of online gaming. As consumers become aware of the potentially harmful ingredients used in conventional beauty products, many are seeking green alternatives which pose a lesser risk to the skin and the environment. This topic page provides an overview of natural and organic cosmetic sales and UK consumer attitudes.
The first football study that compares the 5 big European leagues from a fan's perspective. Find out everything about the Premier League, its clubs, sponsors and fans. The Statista Global Consumer Survey offers a global perspective on consumption and media usage, covering the offline and online world of the consumer.
The new tutorial video shows all functionalities and illustrates how you can use the DIY analysis tool effectively. Market reports for the Statista Consumer Market Outlook will now be released roughly every other week starting with the Consumer Electronics Report The market reports include data as well as qualitative insights into market drivers, consumer behaviour, trends, sales channels and key players. The trend topic eMobility affects many industries and constantly attracts new players.
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Each technique has its own characteristics and emphasizes different aspects of the user experience. The popularity of online shopping continues to erode sales of conventional retailers. For example, Best Buy , the largest retailer of electronics in the U. The survey found shopping began at amazon. It estimated 75 million Americans subscribe to Amazon Prime and 35 million more use someone else's account.
There were million people shopping online in China in Online stores are usually available 24 hours a day, and many consumers in Western countries have Internet access both at work and at home. Other establishments such as Internet cafes, community centers and schools provide internet access as well. In contrast, visiting a conventional retail store requires travel or commuting and costs such as gas, parking, or bus tickets, and must typically take place during business hours.
Delivery was always a problem which affected the convenience of online shopping. However to overcome this many retailers including online retailers in Taiwan brought in a store pick up service. This now meant that customers could purchase goods online and pick them up at a nearby convenience store, making online shopping more advantageous to customers. Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for a replacement or refund.
Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos. In the United Kingdom, online shops are prohibited from charging a restocking fee if the consumer cancels their order in accordance with the Consumer Protection Distance Selling Act Online stores must describe products for sale with text, photos, and multimedia files, whereas in a physical retail store, the actual product and the manufacturer's packaging will be available for direct inspection which might involve a test drive, fitting, or other experimentation.
Some online stores provide or link to supplemental product information, such as instructions, safety procedures, demonstrations, or manufacturer specifications. Some provide background information, advice, or how-to guides designed to help consumers decide which product to buy.
Some stores even allow customers to comment or rate their items. There are also dedicated review sites that host user reviews for different products. Reviews and even some blogs give customers the option of shopping for cheaper purchases from all over the world without having to depend on local retailers.
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
One advantage of shopping online is being able to quickly seek out deals for items or services provided by many different vendors though some local search engines do exist to help consumers locate products for sale in nearby stores. Search engines, online price comparison services and discovery shopping engines can be used to look up sellers of a particular product or service. Shipping costs if applicable reduce the price advantage of online merchandise, though depending on the jurisdiction, a lack of sales tax may compensate for this.
Shipping a small number of items, especially from another country, is much more expensive than making the larger shipments bricks-and-mortar retailers order.
Some retailers especially those selling small, high-value items like electronics offer free shipping on sufficiently large orders. Another major advantage for retailers is the ability to rapidly switch suppliers and vendors without disrupting users' shopping experience.
Given the lack of ability to inspect merchandise before purchase, consumers are at higher risk of fraud than face-to-face transactions. When ordering merchandise online, the item may not work properly, it may have defects, or it might not be the same item pictured in the online photo.
Merchants also risk fraudulent purchases if customers are using stolen credit cards or fraudulent repudiation of the online purchase.
However, merchants face less risk from physical theft by using a warehouse instead of a retail storefront. Secure Sockets Layer SSL encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. However, one must still trust the merchant and employees not to use the credit card information subsequently for their own purchases, and not to pass the information to others.
Also, hackers might break into a merchant's web site and steal names, addresses and credit card numbers, although the Payment Card Industry Data Security Standard is intended to minimize the impact of such breaches. Identity theft is still a concern for consumers. A number of high-profile break-ins in the s has prompted some U. Computer security has thus become a major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks.
Phishing is another danger, where consumers are fooled into thinking they are dealing with a reputable retailer, when they have actually been manipulated into feeding private information to a system operated by a malicious party. Denial of service attacks are a minor risk for merchants, as are server and network outages. Quality seals can be placed on the Shop web page if it has undergone an independent assessment and meets all requirements of the company issuing the seal.
The purpose of these seals is to increase the confidence of online shoppers. However, the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to a certain extent. A number of resources offer advice on how consumers can protect themselves when using online retailer services.
Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation. A few problems that shoppers potentially face include identity theft, faulty products, and the accumulation of spyware. Most large online corporations are inventing new ways to make fraud more difficult. However, criminals are constantly responding to these developments with new ways to manipulate the system. Even though online retailers are making efforts to protect consumer information, it is a constant fight to maintain the lead.
It is advisable to be aware of the most current technology and scams to protect consumer identity and finances. Product delivery is also a main concern of online shopping. Most companies offer shipping insurance in case the product is lost or damaged. Some shipping companies will offer refunds or compensation for the damage, but this is up to their discretion. The lack of full cost disclosure may also be problematic. While it may be easy to compare the base price of an item online, it may not be easy to see the total cost up front.
Additional fees such as shipping are often not visible until the final step in the checkout process. The problem is especially evident with cross-border purchases, where the cost indicated at the final checkout screen may not include additional fees that must be paid upon delivery such as duties and brokerage. Some services such as the Canadian-based Wishabi attempts to include estimates of these additional cost,  but nevertheless, the lack of general full cost disclosure remains a concern.
Privacy of personal information is a significant issue for some consumers. Many consumers wish to avoid spam and telemarketing which could result from supplying contact information to an online merchant. In response, many merchants promise to not use consumer information for these purposes, Many websites keep track of consumer shopping habits in order to suggest items and other websites to view.
Brick-and-mortar stores also collect consumer information. Some ask for a shopper's address and phone number at checkout, though consumers may refuse to provide it. Many larger stores use the address information encoded on consumers' credit cards often without their knowledge to add them to a catalog mailing list. This information is obviously not accessible to the merchant when paying in cash or through a bank money transfer, in which case there is also proof of payment.
Many successful purely virtual companies deal with digital products, including information storage, retrieval, and modification , music, movies, office supplies, education, communication, software, photography, and financial transactions. Other successful marketers use drop shipping or affiliate marketing techniques to facilitate transactions of tangible goods without maintaining real inventory.
Some non-digital products have been more successful than others for online stores. Profitable items often have a high value-to-weight ratio, they may involve embarrassing purchases, they may typically go to people in remote locations, and they may have shut-ins as their typical purchasers.
Items which can fit in a standard mailbox—such as music CDs, DVDs and books—are particularly suitable for a virtual marketer. Products such as spare parts, both for consumer items like washing machines and for industrial equipment like centrifugal pumps, also seem good candidates for selling online. Retailers often need to order spare parts specially, since they typically do not stock them at consumer outlets—in such cases, e-commerce solutions in spares do not compete with retail stores, only with other ordering systems.
A factor for success in this niche can consist of providing customers with exact, reliable information about which part number their particular version of a product needs, for example by providing parts lists keyed by serial number. Products less suitable for e-commerce include products that have a low value-to-weight ratio, products that have a smell, taste, or touch component, products that need trial fittings—most notably clothing—and products where colour integrity appears important.
Nonetheless, some web sites have had success delivering groceries and clothing sold through the internet is big business in the U. High-volume websites, such as Yahoo! These stores are presented within an integrated navigation framework, sometimes known as virtual shopping malls or online marketplaces.
One of the great benefits of online shopping is the ability to read product reviews, written either by experts or fellow online shoppers. In addition to online reviews, peer recommendations on online shopping pages or social media websites play a key role  for online shoppers when they are researching future purchases. From Wikipedia, the free encyclopedia. For the W3C storage standard, see Web Storage.
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Marketing on the web — behavioral, strategy and practices and public policy. Department for Communities and Local Government. Retrieved 12 December Is 'Information Brokerage' aka 'browser industry'? Archived from the original on 29 October Retrieved 29 October Custer October 14, Retrieved December 5, Journal of Electronic Commerce Research. K; Alice Li, Hongshuang A framework, review and research agenda".
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